Terms & Conditions
The Eventful Pup
Last updated: May 2026
Welcome to The Eventful Pup. By booking our services, you agree to the following Terms & Conditions. These terms are designed to ensure the safety, wellbeing, and comfort of your dog while helping your wedding day run as smoothly as possible.
1. Services
The Eventful Pup provides wedding dog chaperone services for couples wishing to include their dog(s) in their special day.
Services may include:
• Wedding day attendance
• Dog transportation
• Walks and comfort breaks
• Assistance during photographs and ceremonies
• Feeding and general care
• Overnight or extended care arrangements where agreed
All services are tailored to each booking and confirmed prior to the wedding date.
2. Areas Covered & Travel
The Eventful Pup primarily covers Kent and Sussex.
Additional travel outside these areas may incur a mileage charge at the current HMRC approved mileage rate of 45p per mile.
Any applicable travel fees will be discussed and agreed prior to booking confirmation.
3. Dog Suitability
Dogs of all sizes may be considered for wedding dog chaperone services on a case-by-case basis.
Please note:
• Small to medium dogs may be accommodated for preparation visits or care within the chaperone’s home environment.
• Larger breeds may be cared for at the client’s home, wedding venue, or chosen accommodation.
Owners confirm that their dog is up to date with routine vaccinations, flea treatment, and worming where appropriate.
Owners must also inform The Eventful Pup if their dog is in season at the time of the booking.
The Eventful Pup reserves the right to decline bookings where the environment, logistics, or welfare considerations are not deemed suitable.
4. Behaviour & Disclosure
The safety and wellbeing of all dogs, guests, suppliers, and members of the public is of the utmost importance.
Owners must disclose any relevant behavioural concerns prior to booking, including but not limited to:
• Reactivity
• Anxiety
• Nervousness
• Aggression
• Bite history
• Escaping tendencies
• Poor recall
Failure to disclose relevant behavioural information may result in services being refused or terminated if safety becomes a concern.
5. Off-Lead Policy
Dogs will remain on lead unless:
• Written permission has been provided by the owner in advance;
• The area is deemed safe and secure;
• The dog is wearing an active GPS tracker or equivalent tracking device.
The Eventful Pup reserves the right to keep a dog on lead at all times if deemed necessary for safety reasons.
6. Transport
Where transportation is provided:
• Dogs will travel securely harnessed or safely restrained within the vehicle;
• Transport will take place in a clean, safe, and air-conditioned vehicle where appropriate.
Owners are responsible for ensuring their dog is fit and healthy to travel.
7. Overnight & Extended Care
Overnight care, extended care, hotel stays, or care at client accommodation may be offered on a case-by-case basis and subject to availability.
Arrangements will be agreed in writing prior to the booking date.
The Eventful Pup reserves the right to decline overnight services where suitable arrangements cannot be safely accommodated.
8. Veterinary Emergencies
In the event of illness, injury, or emergency, The Eventful Pup is authorised to seek veterinary treatment for the dog where necessary.
Every reasonable effort will be made to contact the owner or emergency contact beforehand where possible.
Clients must provide an emergency contact who is reachable on the wedding day.
Any veterinary costs incurred during the booking remain the responsibility of the owner.
9. Booking & Payments
A non-refundable booking fee of 25% is required to secure the wedding date.
Bookings are not confirmed until the booking fee has been received.
The remaining balance must be paid in full no later than 4 weeks prior to the wedding date.
If final payment is not received by the due date, services may not proceed until payment has been made in full.
10. Cancellations & Postponements
Client Cancellation
The 25% booking fee is non-refundable in the event of cancellation.
Where possible, any additional payments made beyond the booking fee may be refunded depending on notice given and costs already incurred.
Postponements
One date transfer may be permitted subject to availability.
Any transferred booking must be agreed in writing.
If The Eventful Pup is unavailable for the new date, the booking will be treated as a cancellation.
11. Delays & Additional Time
Weddings can occasionally overrun, and reasonable flexibility is always offered where possible.
A grace period of up to 1 hour beyond the agreed booking time may be accommodated at no additional charge.
Additional time beyond this may be charged at a rate of £65 per hour.
Any additional charges will be discussed wherever possible during the event.
12. Photography & Social Media
The Eventful Pup may occasionally capture behind-the-scenes content or photographs of dogs during weddings for use on:
• Social media
• Website galleries
• Marketing materials
No images will be shared without prior consent from the owner via the booking form consent option.
Content may be shared at a later date following the wedding.
Professional photographer copyright always remains with the original photographer.
13. Weather & Outdoor Conditions
The Eventful Pup will always prioritise the safety, comfort, and wellbeing of the dog in all weather conditions.
In cases of extreme weather, including excessive heat, heavy rain, storms, flooding, snow, or unsafe temperatures, adjustments to walks, outdoor attendance, transport arrangements, or scheduled activities may be required.
Where outdoor conditions are considered unsafe for the dog, The Eventful Pup reserves the right to limit or refuse certain activities in the interest of animal welfare and safety.
Every reasonable effort will be made to work with the couple and venue to find suitable alternatives where possible.
14. Liability
While every reasonable care and precaution is taken, The Eventful Pup cannot be held liable for:
• Illness or injury occurring due to undisclosed medical or behavioural conditions;
• Loss caused by inaccurate information provided by the owner;
• Unforeseeable incidents outside reasonable control;
• Venue restrictions or supplier-related issues;
• Delays or cancellations caused by circumstances outside reasonable control.
Owners remain legally responsible for their dog at all times.
15. Welfare & Right To Refuse Service
The Eventful Pup reserves the right to refuse or discontinue services where:
• A dog’s welfare may be compromised;
• Safety concerns arise;
• Aggressive or dangerous behaviour is displayed;
• Conditions differ significantly from those disclosed at booking.
The welfare of the dog will always remain the highest priority.
16. Acceptance of Terms
By paying the booking fee and confirming a booking, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions.